Question 1

Do I need to be home during my cleaning?

Accepted Answer

No. Access arrangements can be discussed before your appointment so your service can be completed with minimal disruption to your day.

Question 2

How much does residential cleaning cost?

Accepted Answer

Every property is different. Pricing is based on factors including property size, condition, service type, frequency, and any additional services requested.We provide personalized quotes so you're paying for the level of care your home actually requires.

Question 3

Can I request specific areas of my home?

Accepted Answer

Yes. Let us know about your priorities when requesting your service and we'll determine the best cleaning plan for your home.

Question 4

How often should I schedule residential cleaning?

Accepted Answer

It depends on your household and lifestyle. Weekly service works well for busy or high-use homes, while bi-weekly service is suitable for many households. Monthly service can work well for homes requiring lighter professional maintenance.

Question 5

Do you offer one-time cleaning?

Accepted Answer

Yes. Deep cleaning, move-in/move-out cleaning, post-renovation cleaning, and other one-time residential services can be arranged.

Question 6

Do I need to prepare my home before you arrive?

Accepted Answer

We recommend putting away personal belongings, important documents, valuables, and excessive clutter where possible. This allows us to focus our time and attention on cleaning and caring for your space.Any special instructions can be provided before your appointment.

Question 7

Do you bring cleaning products and equipment?

Accepted Answer

Cleaning products and equipment requirements will be confirmed when your service is arranged. If your home has specialty surfaces, preferred products, allergies, sensitivities, or other specific requirements, please let us know in advance.

Question 8

What if I have pets?

Accepted Answer

Pets are welcome. Please let us know about any pets in the home when booking so we can make appropriate arrangements. For everyone's comfort and safety, we may recommend keeping pets in a secure area while certain areas of the home are being serviced.

Question 9

Can I add extra services to my cleaning?

Accepted Answer

Yes. Depending on your service and property, additional options may include interior refrigerator or oven cleaning, interior cabinets and drawers, interior windows, linen changes, laundry, organization, and other customized requests.Let us know what you need when requesting your quote.

Question 10

What if my home requires more time or attention than expected?

Accepted Answer

We understand that every property is different. If we discover that your home requires significantly more time or work than originally discussed, we'll communicate with you before proceeding with services outside the agreed scope.

Question 11

How do I get started?

Accepted Answer

Simply request a personalized quote and tell us a little about your home, the type of service you're interested in, and your preferred frequency. We'll review your needs and recommend the appropriate OMC service.

COMMON INQUIRIES